Privacy Policy

1. Information we collect

Information you provide to us. When you submit an inquiry through our contact form or otherwise communicate with us, we collect the information you provide: your name, company, email address, project type, the content of your message, your phone number if you choose to include it, and a record of the consent you give when submitting the form.

Information collected automatically. Like most websites, our hosting and infrastructure providers may automatically log certain technical information when you visit the Site, such as your IP address, browser type, device type, referring or exit pages, and the date and time of your visit. We use this information for basic site security, troubleshooting, and understanding aggregate site usage.

2. Cookies and tracking technologies

We do not use third-party analytics, advertising, or cross-site tracking technologies on this Site. Our contact form is protected by Cloudflare Turnstile, which may set a cookie or read limited browser signals for the sole purpose of distinguishing people from automated traffic. If we add analytics or other tracking tools, we will update this Privacy Policy to describe them and the choices available to you.

3. Third-party processors

We rely on a small number of service providers to operate the Site and handle inquiries. Each processes information only as needed to provide its service:

• Cloudflare — website hosting, content delivery, security, and bot protection for the contact form.
• Transactional email provider — delivery of contact form submissions to our inbox.
• Google Workspace — the email accounts where we receive and respond to your inquiry.

4. How we use information

We use the information we collect to:

• Respond to your inquiries and communicate with you;
• Operate, maintain, and improve the Site;
• Monitor and analyze usage and trends;
• Protect against, identify, and prevent fraud and other unlawful activity; and
• Comply with applicable legal obligations.

5. How we share information

We do not sell your personal information. We may share information:

• With service providers who perform services on our behalf, such as website hosting, email delivery, and IT services, and who are bound to protect your information;
• If required to do so by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others; or
• In connection with a merger, acquisition, financing, or sale of all or a portion of our business, in which case information may be transferred as part of that transaction.

6. Data retention

We retain the information we collect for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your choices

You may contact us at any time to ask what information we hold about you, to request that we correct or delete it, or to opt out of further communications from us. Depending on your location, you may have additional rights under applicable law. To make a request, contact us using the information below.

9. Children's privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

11. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at info [at] criticalsysteminfra.com.